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What we do when registered services are not complying with requirements

When an independent healthcare provider does not comply with the regulatory requirements and conditions of their registration we will take action.

Notify us of an event

Independent Healthcare Providers must notify us when a particular event occurs as stated in the Independent Healthcare (Wales) Regulations 2011.

Significant improvement required within a mental health hospital in Mold
Inspection finds good standard of care at specialist eating disorder hospital in Ebbw Vale
Newmedica ,

High Street, Overton, Wrecsam LL13 0ED, United Kingdom

Clinics
|
Private/Independent

High Street, Overton, Wrecsam LL13 0ED, United Kingdom

This service has not yet been inspected by HIW.
Maternity services at Singleton Hospital are improving but issues remain
The Derma Lounge ,

The Derma Lounge, 242 Stow Hill, Newport NP20 4HA, United Kingdom

Clinics
|
Laser - non-surgical (e.g. hair or tattoo removal)
|
Private/Independent

The Derma Lounge, 242 Stow Hill, Newport NP20 4HA, United Kingdom

This service has not yet been inspected by HIW.
MyDentist – Smiles Dental Centre ,

29 High Street, Merthyr Tydfil  CF37 8DP, United Kingdom

Dental Practices
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Dental
|
NHS | Private/Independent

29 High Street, Merthyr Tydfil  CF37 8DP, United Kingdom

Tel 01685 722 333
Latest inspection report:
Marlborough Dental Practice ,

14 Marlborough Road, Roath, Cardiff CF23 5BX, United Kingdom

Dental Practices
|
Dental
|
NHS | Private/Independent

14 Marlborough Road, Roath, Cardiff CF23 5BX, United Kingdom

Tel 029 2049 3050
Latest inspection report:
Aderyn ,

Penperlleni, Pontypool NP4 0AH, United Kingdom

Hospitals
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Mental Health
|
Private/Independent

Penperlleni, Pontypool NP4 0AH, United Kingdom

Tel 01873 840555
Latest inspection report:
St David's Foundation Hospice Care ,

Blackett Avenue, Newport NP20 6NH, United Kingdom

Hospices
|
Private/Independent

Blackett Avenue, Newport NP20 6NH, United Kingdom

Tel 01633 851051
Latest inspection report:
Notifying IR(ME)R Incidents

Employers must tell us about exposures judged to be ‘significant’ or ‘clinically significant’ accidental or unintended exposures.

Whitchurch Road Surgery ,

Whitchurch Road Surgery, Sachville Avenue, Gabalfa, Cardiff CF14 3NY, United Kingdom

GP Surgeries
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GP services
|
NHS

Whitchurch Road Surgery, Sachville Avenue, Gabalfa, Cardiff CF14 3NY, United Kingdom

Tel 029 2062 1282
This service has not yet been inspected by HIW.
Promoting Mental Health and Wellbeing at the 2025 Show
Memorandum of Understanding between Healthcare Inspectorate Wales and the Public Services Ombudsman for Wales

How we will work and share information with the Public Services Ombudsman for Wales (PSOW)

Memorandum of Understanding (MoU) between Healthcare Inspectorate Wales (HIW) and the Children’s Commissioner for Wales (CCW)

How we will share information with the Children’s Commissioner for Wales (CCW).

Memorandum of Understanding (MoU) between Healthcare Inspectorate Wales (HIW) and Human Fertilisation and Embryology Authority (HFEA)

How we will work with the Human Fertilisation and Embryology Authority (HFEA).

Memorandum of Understanding between us, Care Inspectorate Wales and Welsh Ministers

How we will work with Welsh Ministers and the Chief Inspector of inspectorial and regulatory functions within the Chief Operating Officer’s Group.

Memorandum of Understanding between Healthcare Inspectorate Wales and the Health & Safety Executive

How we will work and share information with the Health & Safety Executive (HSE)

Memorandum of Understanding between Healthcare Inspectorate Wales and Llais

How we will work and share information with Llais