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Web Accessibility Statement

Using our website

This website is run by Healthcare Inspectorate Wales. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Our website’s accessibility

We know some parts of this website aren’t fully accessible:

  • older PDF documents aren’t fully accessible to screen reader software
  • there’s a limit to how far you can magnify the map on our ‘contact us’ page

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll respond to your request and as soon as we can. We aim to acknowledge all enquiries made by phone or e-mail, within two working days.

If you can’t view the map on our Contact Us page, call or email us for directions.

Reporting accessibility issues with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact:

  • e-mail:
  • call: 0300 062 8163
  • or write to: Communications Manager, Healthcare Inspectorate Wales
    Welsh Government office, Rhyd-y-car Business Park, Merthyr Tydfil
    CF48 1UZ

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us on our Contact Us page.

Technical information about this website’s accessibility

Healthcare Inspectorate Wales is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.


  • some pages and document attachments are not clearly written
  • some tables do not have row headers
  • some pages have poor colour contrast
  • some heading elements are not consistent
  • some page titles are not unique
  • some form labels are not unique
  • some images do not have good alternative text
  • some buttons are not correctly identified
  • some link text does not describe the purpose of the link
  • many documents are in PDF format and are not accessible
  • Some elements do not contain clearly written names.
  • Some pages contain ARIA elements that are not correctly applied.
  • Some pages contain HTML5 code contains errors.
  • Some heading elements are not consistent.
  • Some links are broken.
  • Some font sizes are too small.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs documents we publish will meet accessibility standards.

With the exception of publishing PDFs, we intend to address the other non-compliances as soon as is practicable.

How we tested this website

This website was last tested in September 2020. The test was carried out by Welsh Government staff using SortSite, a web crawler that scans entire websites for quality issues

This statement was prepared on 23 September 2020. It was last updated on the same date.