Terms and conditions

hiw.org and agic.org are government websites managed by the Welsh Government, henceforth referred to as 'We'. In entering our site you the user ('You') are accepting our Terms and Conditions.

The Healthcare Inspectorate Wales (HIW) website and its associated sites are maintained for your personal use and viewing. Access and use by you of this site constitutes acceptance by you of these Terms and Conditions, which take effect from the date of first use.

Intellectual Property

The names, images and logos identifying Healthcare Inspectorate Wales are proprietary marks of Healthcare Inspectorate Wales. Copying or use of the logo and/or any other third party logos accessed via this website is not permitted without prior approval from the relevant copyright owner.

Requests for permission to use our logo should be directed to the hiw.comms@gov.wales

Hyperlinking

To us at hiw.org.uk you do not have to ask permission to link directly to pages hosted on this site. We do not object to you linking directly to the information that is hosted on our site. However, we would prefer it if our pages were not to be loaded into frames on your site. Welsh Government web pages should load into the user's entire window. We do not permit our pages to be loaded into frames on your site.

If web portal owners wish to include HIW web pages within a portal site then please contact the hiw.comms@gov.wales. Please include your contact details name, address, telephone number, fax number and e-mail and a description of your portal site.

User registration

Some services on the HIW website require registration for usage. Please see our privacy notice below for further information.

Healthcare Inspectorate Wales social media use

We operate a number of social media channels to communicate the work we do. They include our latest news and updates, and you can find out how to get involved in our work. Owing to their sheer volume, we regret we are unable to respond to all enquiries and messages we receive via social media. However, we welcome feedback, ideas and engagement from all of our followers about the work we do.

House rules

Your input must stay within the rules of these channels. Specific channels may have specific house rules. The following types of enquiry and comments are against our general house rules and will not be responded to on any of our social media channels:

• questions which cannot be answered through provision of public domain information (these questions, including potential FOI Requests, will be taken offline and redirected where appropriate)
• comments on the virtue, absence or likelihood of any policy
• personal comments directed at Ministers or staff
• abusive comments or comments that are racist, sexist, homophobic, sexually explicit or otherwise objectionable rhetorical comments or questions, or those which have been auto-generated

We reserve the right to remove or ask for the removal of any contributions across any of our social media channels that we consider break the rules of the relevant community, or are against the house rules above.  We also reserve the right to remove posts of users who:

• engage in spamming by posting the same message, or very similar messages, more than once
• post content that is ‘off message’ or not relevant to that channel
• advertise commercial products or services
• include links to content not suitable for a general audience
• post content copied from elsewhere, for which they do not own the copyright
• publicise anyone’s personal information
• impersonate someone else or falsely claim to represent a person or organisation.

Where a user contravenes the rules of the social media platform, or any of the above guidance, we reserve the right to block that user from posting to our channels.

Availability

We update and monitor our accounts from 9am to 5pm, Monday to Friday (not including public holidays). However, in the event of an emergency, we will tweet or post updates in our out-of-office hours. Social media platforms may occasionally be unavailable and we accept no responsibility for lack of service due to downtime or problems with the internet. We reserve the right to delete our accounts at any time.

From this website

We are not responsible for the content or reliability of the linked websites. Listing should not be taken as endorsement of any kind. We cannot guarantee that these links will work all of the time and we have no control over the availability of linked pages.

Virus protection

We make every effort to check and test material at all stages of production. It is always wise for you to run an anti-virus program on all material downloaded from the Internet. We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from Welsh Government websites.

Disclaimer

The HIW website, information, products and services (or third party information, products and services), are provided 'as is' without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. We do not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that make it available are free of viruses or represent the full functionality, accuracy, reliability of the materials. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from use or loss of use of, data, or profits, arising out of or in connection with the use of HIW websites.

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.