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Need to contact us over the festive period?

Information about our opening hours over the Christmas and New Year period and how you can contact us

'Opening Hours' on blue background with snowflakes and snow

Over the Christmas and New Year period, we will be open as usual Monday to Friday 9am to 5pm, except for the following dates:

  • December 25, 26 and 27 - Closed
  • January 1 - Closed

We will open again as usual on January 2.

What to do if you have a concern

If you are concerned about the care you, a relative or friend have received or are currently receiving, please contact your local health board to discuss your concerns. 

If you then want to inform us of your concern, please fill out our contact form.

If you are a healthcare worker and you want to raise a concern

If you have concerns about something happening where you work which might affect patients, your colleagues, or the whole organisation, information can be found on our whistleblowing page.

Safeguarding referral

If you’re concerned that a child or adult in your family or community may be at risk of harm, abuse or neglect, you can contact social services in your area to report a safeguarding concern. Visit the Welsh Government website for contact details.

'Merry Christmas from us all at HIW' with multicoloured Christmas lights