We’ve published our Operational Plan

Today (25 May 2023), we have launched our Operational Plan 2023-2024. The plan outlines the actions we aim to take to achieve our new priorities, which were set in our Strategic Plan 2022-2025.

These are:

1. We will focus on the quality of healthcare provided to people and communities as they access, use and move between services.
2. We will adapt our approach to ensure we are responsive to emerging risks to patient safety
3. We will work collaboratively to drive system and service improvement within healthcare
4. We will support and develop our workforce to enable them, and the organisation, to deliver our priorities.

We are continuing to strengthen engagement, improve and modernise our ways of working and increase the understanding we have of challenges faced by our communities.

Chief Executive of HIW, Alun Jones says:

This years plan builds on our development as a proactive, learning organisation. We want to make sure that we listen carefully to feedback, both about the impact of our work, and the way in which we carry it out, using this to help us increase our influence.

We will support our staff, investing this year in the development of our managers and leaders so that individuals and teams can benefit from being part of a well led organisation.

We have set out a varied work programme for the year and we welcome any feedback, so please get in touch if you have any comments on our work or wish to feedback on healthcare services in Wales.