General queries about HIW
If you have any comments or questions that you would like us to answer, please email us. Thank you in advance for any contributions you suggest.
Or alternatively, contact us by post or telephone at:
Healthcare Inspectorate Wales
Caerphilly Business Park
029 2092 8850
If we cannot respond fully straight away, we will acknowledge your letter within 3 days and respond to you in full within 15 working days. If this timeline is not possible we will let you know.
We are always interested to hear your views on healthcare in Wales and our work. Please choose from the following to make your comments:
Complaints about HIW
Complaints about Independent Healthcare (IHC) providers
Your experiences of the NHS in Wales
We would like to hear about your experiences of the NHS in Wales, particularly because it will help us to represent your views during an inspection, please email us. If you have a more formal complaint of the service however, please contact the Chief Executive of the organisation concerned to start the NHS complaints procedure. Thank you in advance for any contributions you suggest.
Raising concerns and complaints about health services in Wales
HIW's booklet explains how to raise a concern or make a complaint about health services in Wales. This, together with our booklet on how to provide comments or raise concerns about our own work aims to provide patients and the wider public with clear guidance on what to do if you are unhappy about the services you have received and who can help you.
Web site comments
Please email us to make any comments about the HIW site. Thank you in advance for any contributions you suggest.
Last updated: 01/02/2013