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Contact Us

General queries about HIW

If you have any comments or questions that you would like us to answer, please email us. Thank you in advance for any contributions you suggest.

Or alternatively, contact us by post or telephone at:

Healthcare Inspectorate Wales
Government Buildings
Rhydycar Business Park
Merthyr Tydfil
CF48 1UZ 
Phone: 0300 062 8163
Fax: 0300 062 8387
If we cannot respond fully straight away, we will acknowledge your letter within 3 days and respond to you in full within 15 working days. If this timeline is not possible we will let you know.
Opening hours
Monday-Thursday 9:00am- 17:00pm
Friday- 9:00am- 16:30pm
How to find us

If you need to know how to find us you can do so by viewing our Map
We are always interested to hear your views on healthcare in Wales and our work. Please choose from the following to make your comments:
Complaints about Independent Healthcare (IHC) providers
Your experiences of the NHS in Wales

We would like to hear about your experiences of the NHS in Wales, particularly because it will help us to represent your views during an inspection, please email us. If you have a more formal complaint of the service however, please contact the Chief Executive of the organisation concerned to start the NHS complaints procedure. Thank you in advance for any contributions you suggest.
Raising concerns and complaints about health services in Wales
HIW's booklet explains how to raise a concern or make a complaint about health services in Wales. This, together with our booklet on how to provide comments or raise concerns about our own work aims to provide patients and the wider public with clear guidance on what to do if you are unhappy about the services you have received and who can help you.
Web site comments

Please email us to make any comments about the HIW site. Thank you in advance for any contributions you suggest.
Our address is

Last updated: 26/03/2014